Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase.

Eligibility for Returns

• You have 7 calendar days from the exact date of delivery to request a return for an item.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products, and personal care items. Please check the specific product page if you are unsure whether an item is eligible.

Initiating a Return

• To start a return, contact us by email at (twenty4hourmall@gmail.com) with your order number and photos of the item if it is damaged or defective.
• If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping Costs for Returns

• You will be responsible for paying for your own shipping costs for returning your item unless the item arrived damaged or incorrect. Shipping costs are non-refundable.

Refunds

• Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be automatically processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.